Field Service Engineer

Don't miss out on an excellent opportunity to join a global, market-leading customer communications organisation with multiple sites across the UK and Europe, as an IT Field Service Engineer.

As a Field Service Engineer, you will work as part of the Infrastructure Services team, providing 2nd Line IT support for our client.

The Field Service Engineer is responsible for:

  • Providing 2nd & 3rd line IT support for our client’s site in Sunderland
  • Responsible for the management of communication rooms and Data Centre standards ensuring physical security, audits, installations, cabling, procedures, are delivered in a quality manner
  • Responsible for ensuring the team deliver all tasks, projects, and procedures on time, first time
  • Deputise for the Field Service Manager as required
  • Deliver a client focussed approach providing escalation support and technical guidance to the Field Services team in achieving customer satisfaction

Technical knowledge required:

  • Strong knowledge of Windows 7, 10 and Server 2012 and above operating systems
  • Strong PC and Server hardware knowledge for the following hardware platforms – HP/IBM/Dell
  • Strong knowledge of Active Directory, DNS, DHCP, Group policies
  • Strong knowledge of desktop virtualization technology and knowledge of enterprise desktops products and methodology
  • Capable of engaging effectively with users, clients, and other IT teams at all levels
  • Data centre and communication rooms management
  • Able to communicate effectively with non-technical staff regarding IT issues, progress to resolve
  • An understanding of IT disciplines like, VMWare, Unix, Networking, Telecoms, Enterprise and Database Management
  • Professional knowledge of installing, maintaining, troubleshooting and improving the systems that fall under the team’s control
  • Motivational Leadership in coordinating teams to meet the demands of the company
  • ITIL v3 Intermediate Level or equivalent

This is a great opportunity to join a successful team within a global organisation where you can build a long-term career.

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status. 

Salary: £30,000

Contract: Permanent

Location: Sunderland

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0203 047 4507 or email
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