Field Services Engineer

We're looking for a Field Services Engineer to provide onsite technical support to our client in Luxembourg on a 6 month FTC.

JOB PURPOSE

The Field Services Engineer is accountable for providing onsite support across all technology services, both Infrastructure and Applications, for the given sites of responsibility.

ACCOUNTABILITIES AND RESPONSIBILITIES

  •  Provide onsite technical support, resolving issues in a competent manner whilst communicating professionally with internal and external stakeholders
  • Prioritise, and resolve technical queries and service requests within agreed service levels
  • Maintain the CMDB, KEDB and knowledge base and creating training material for the Service Desk Analysts
  • Self-motivated desire to learn and understand all technologies, both Infrastructure and applications delivered in the sites of responsibility
  • Responsible for creating documentation of any issues that is escalated to a senior level ensuring a repeat escalation is not required
  • Provide regular feedback to drive technical and process improvements

SKILLS

  • Strong knowledge of Windows 7/10
  • Knowledge of O365, Active Directory and Windows Server technologies
  • Knowledge of network technologies and ability to configure switch ports
  • Logical and methodical troubleshooting skills
  • Strong customer service skills using effective listening, understanding and able to articulate the next steps in a confident and professional manner
  • Excellent written and verbal communication skills
  • ITIL Foundation knowledge

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

If you’d like to learn more about this role, please get in touch with Natalie.

Please only apply if you have the right to work in the EU.

Devonshire is an equal-opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

Salary: €40,000

Contract: Contract

Location: Luxembourg

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0203 047 4507 or email
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